Last updated: February 17, 2025
1. Introduction
Artistic Homes ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website artistichomesa.com, request a quote, purchase a home warranty plan, or otherwise interact with us. This policy applies to residents of the United States and is designed to comply with applicable U.S. and state privacy laws, including the California Consumer Privacy Act (CCPA) where applicable.
2. Information We Collect
We may collect the following categories of personal information:
- Identifiers: Name, email address, postal address, phone number, IP address, and similar contact or device identifiers.
- Commercial information: Properties of interest, coverage plans requested or purchased, payment and billing information, and claims history.
- Internet or network activity: Browsing history on our website, pages viewed, and interactions with our forms and content.
- Geolocation data: General location (e.g., city, state) derived from IP address or address you provide.
We collect this information when you voluntarily provide it (e.g., quote forms, contact forms, phone calls, or when you sign a service agreement), when you use our website (e.g., through cookies and similar technologies), and from third parties such as payment processors or service providers who assist in fulfilling your plan.
3. How We Use Your Personal Data
We use the information we collect to:
- Provide home warranty quotes, process enrollments, and administer your service agreement
- Process and coordinate claims, dispatch contractors, and communicate about repairs
- Process payments and send billing or renewal notices
- Respond to your inquiries and provide customer support
- Send marketing communications (where you have consented or where permitted by law)
- Improve our website, services, and user experience
- Comply with legal obligations, protect our rights, and prevent fraud
4. Cookies and Similar Technologies
Our website may use cookies, web beacons, and similar technologies to collect information about your device and how you use our site. Cookies are small text files stored on your device that help us remember your preferences, analyze traffic, and improve site performance. You can control cookies through your browser settings; disabling certain cookies may limit some website functionality. We do not sell your personal information collected via cookies for cross-context behavioral advertising.
5. Data Protection and Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure transmission (e.g., HTTPS), access controls, and secure storage practices. No method of transmission or storage is 100% secure; we encourage you to use strong passwords and protect your account and contract details.
6. Third-Party Service Providers
We may share your information with third parties who perform services on our behalf, such as:
- Payment processors for billing
- Contractors and technicians in our network for claim fulfillment
- Email and communication service providers
- Analytics and website hosting providers
These providers are contractually required to use your information only for the purposes we specify and to protect it in accordance with applicable law. We do not sell your personal information to third parties for their independent marketing purposes.
7. California Consumer Privacy Act (CCPA) Compliance
If you are a California resident, you have certain rights under the CCPA:
- Right to know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collection, and the categories of third parties with whom we share it.
- Right to delete: You may request deletion of your personal information, subject to certain exceptions (e.g., to complete a transaction, comply with law, or for internal uses).
- Right to opt-out of sale: We do not sell personal information as defined under the CCPA; therefore, we do not offer a separate opt-out for the sale of personal information.
- Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.
To submit a verifiable request to know or delete, contact us at the information below. We may need to verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.
8. Your Rights (General)
Depending on your location, you may have the right to access, correct, or delete your personal information, object to or restrict certain processing, or data portability. To exercise these rights or update your information, contact us using the details below. We will respond in accordance with applicable law.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to provide your home warranty services, comply with legal obligations, resolve disputes, and enforce our agreements. Contract and claims records may be retained for a longer period as required by law or business need.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Material changes may be communicated via email or a notice on our website where required by law.
12. Contact Information
For privacy-related questions, requests, or complaints, contact us:
Artistic Homes
73455 Twentynine Palms Highway
Twentynine Palms, CA 92277
Phone: +1 541 791 8437
Email: info@artistichomesa.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)